Deposit Policy:

A 50% deposit is due 2 weeks after you make your reservation. A reservation may be held 7 days without a deposit. After 2 weeks the dates will be open to new inquiries. A confirmation letter (contract) will be emailed to you when your deposit is received.

The confirmation includes directions (also on the site) parking instructions, company policies and the balance due.

Please include the dates of the trip in the memo blank of your deposit check along with all contact numbers, especially cell number.

Mail Deposits to:
Fish Quest Charters
55 Boca Chica Rd. #37
Key West, FL 33040

Capt. Robin Eubanks: 305-879-4397

Dates will be held for 7 days with no deposit, if no deposit is received and no communication takes place after 7 days, the dates will be open for new inquiries.

Space is very limited, especially weekends, so don’t delay. Sometimes two parties will send checks for the same date, if this happens, the check with the earliest post mark will be accepted and the later deposit will be returned. We do not accept multiple checks, send one check only. Remember to write in your dates in the memo blank on your check in case the check gets separated from other records. Always include your phone number and any other pertinent information.

Cancellation policy:

No Refunds. Parties must show up at the dock the morning of departure. If our wind gauge reads over 25 mph (we do not trust the weather service, they are very unreliable), we will postpone for one day. If winds continue over 25 mph we will reschedule – however, the trip MUST BE taken before year end.

If the winds are 20 to 25 mph we will fish protected waters of the Marquesas Keys and surrounding reefs. Weather is not a concern in our area; we can always find places to fish where it is comfortable and enjoyable.

We do not visit Fort Jefferson National Monument in winds higher than 15 to 20 mph. We do not postpone trips because of rain (the fish do not mind!). We have a full awning. Policy varies during the off season (we have other open dates to reschedule). We do not have this option during the season and peak season.

If you wish to postpone a trip that you have already reserved, you would have to notify us AT LEAST 30 DAYS PRIOR TO DEPARTURE. In that case we will reschedule for another date before year end with the exception of peak season (April through July).

Refunds:

Once your refund request is received, we will send you an email to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Need help?

Contact us for questions related to refunds and returns.